Postvention is an important aspect of suicide prevention, directly supporting people bereaved through suicide, who are up to eight times more likely to take their life than the general population. Postvention programs and services aim to provide support to families and friends after the loss of a loved one from suicide. This includes counselling (including suicide grief-specific counselling), support groups and support from family and friends.
Postvention programs can include:
- providing pathways to support Aboriginal and Torres Strait Islander people affected by a suicide death to be able to grieve in culturally appropriate way
- providing best practice information, education and research about suicide postvention to assist individuals, communities, volunteers, service providers, educators, researchers, media and government and other bodies to support people who are bereaved
- de-stigmatising suicide death and raising public awareness of ways to support the bereaved.
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- First national support line for Aboriginal & Torres Strait Islander peoples in crisis.
- Listen without judgement
- Confidential and anonymous
- Aboriginal and Torres Strait Islander Crisis Supporters
- Available 24/7 across the country and accessible by any phone in Australia
- Culturally Safe Space
- Aboriginal and Torres Strait Islander led service management team
13YARN acknowledges that the current statistics for suicide and self-harm for Aboriginal people are disproportionately high. To tackle this problem head-on, and ultimately, to achieve a nation free of suicide, this 24/7 service provided by 13YARN is led by an Aboriginal and Torres Strait Islander Advisory Board and employs professionals in suicide prevention and crisis support utilising Lifeline’s extensive experience and infrastructure.
To be updated
The 13YARN program is currently being evaluated.
- a program with Indigenous ownership, as their service is monitored and led by an Aboriginal and Torres Strait Islander Advisory Board, and an Aboriginal and Torres Strait Islander led service management team
- having the collaborations with the Australian Government with the support of Lifeline and developed in collaboration with Gayaa Dhuwi (Proud Spirit) Australia
- providing services that were co-designed with Aboriginal mental health professionals such as NACCHO, Black Dog Institute Aboriginal Lived Experience team, and the Centre for Excellence in Suicide Prevention; along with input from Torres Strait Islander, remote, regional, and urban peoples with lived experience
- allowing a culturally safe space, in which community members will be reassured they will be connected to another Aboriginal and Torres Strait Islander people who will understand where they are coming from and value knowing how to listen, without judgment or shame
Kimberley Postvention Service
The Kimberley Postvention Service (KPS) was developed alongside the local community and is a free service that supports anyone who has been bereaved or impacted by suicide, or by critical incidents, including:
– Individuals, families, friends, communities and witnesses
– Schools, workplaces, sport teams and community groups
– Service providers and first responders
West Kimberley: 0488 910 012
East Kimberley: 0456 391 177
The Kimberley Postvention Service (KPS) is a collaboration between the Kimberley Aboriginal Medical Service (KAMS), StandBy Support After Suicide (in partnership with Anglicare WA) and The National Indigenous Postvention Service (NIPS – a program of Thirrili). The KPS is developed and delivered by Kimberley people – for Kimberley people. The KPS is a culturally safe and responsive model that is individualised and easily accessible to the needs of locals. It is built on what is available in the community and is community owned and led. The KPS engages people with lived experience and continually develops an evidence-based approach with the latest research in trauma, loss, grief and suicide bereavement.
- Provides face-to-face and telephone support to anyone impacted by suicide
- With invitation, KPS staff travels to provide direct support in any community or town throughout the Kimberley
- Understands and responds to individual’s needs
- Has centrally coordinated follow up and support – connecting people to the most appropriate support available in their community
- Provides locally tailored community awareness and training workshops to increase awareness, develop connections and build a community’s capacity to support people impacted by suicide
- Provides follow up support for up to 24 months as needed
- Provides information and referrals, support services and resources across the Kimberley
to be updated
to be updated
The KPS is community and is community owned and led. The KPS model incorporates feedback from consultations across the West and East Kimberley communities about suicide postvention services in the region, making it a genuine community-based model specifically designed for the Kimberley. KPS is governed by a specific Regional Advisory Group comprising stakeholders from various organisations including KAMS, Thirrili, StandBy National, Anglicare WA, Local Government, and Local Aboriginal Corporations.
National Suicide Prevention & Trauma Recovery Project
The National Suicide Prevention & Trauma Recovery Project (NSPTRP) began in 2019 with a mission to provide outreach. It was set up with 12 outreach responders from across Australia, but predominantly in Western Australia. The NSPTRP supports people through multifactorial issues, including suicide prevention, education and employment pathways, and accessing Centrelink.
The objectives of NSPTRP include the following:
Advocacy and arbitration
The NSPTRP has assisted 19,000 individuals Australia wide, with 12,000 in Western Australia, since its inception in 2019.
In a pilot program at Banksia Hill Juvenile Detention Centre, NSPTRP saw the number of female detainees drop from 18 to seven in eight weeks.
The work of the NSPTRP has been recognised in the following releases:
Intensive WA Suicide Program Proves Outreach Can Reduce First Nations Deaths (Sydney Criminal Lawyers)
National Suicide Prevention and Trauma Recovery Project supporting nation’s most vulnerable (National Indigenous Times)
Australia’s invisible Indigenous left behind (Independent Australia)
A universal wage will reduce poverty for First Nations people and for all Australians (Independent Australia)
Governments fail to keep suicide prevention service alive (Independent Australia)
Since inception over 2.5 years ago, 19,000 individuals have been supported with 2,100 Centrelink assistances.
From 22 March to 21 May, 2021, the NSPTRP reduced the Banksia Juvenile Detention Centre female prison population from 18 to 7.
There has not been a formal evaluation.
Both First Nations and non-Indigenous led – the Indigenous stream is First Nations led
By First Nations advocates and director
Community consultation and co-design
Worked closely with the Geraldton Regional Aboriginal Medical Services
Partnerships with Ngalla Maya Aboriginal Corporation and Ngalla Maya’s First Nations Homelessness Project
Director of NSPTRP, Megan Krakouer was a former cultural advisor and educator
StandBy Suicide Bereavement Response Service
The StandBy Suicide Bereavement Response Service is an active postvention service, which was developed by United Synergies Ltd in 2002. The StandBy Response Service provides people bereaved by suicide with access to timely support and clear pathways to care. The service provides immediate response to people bereaved by suicide via its 24-hour crisis response telephone number. From there, people bereaved by suicide can receive face-to-face outreach service provided by a skilled trauma response team and/or a referral to appropriate support services matched to their needs.
United Synergies receives NSPP funding to implement the StandBy Response Service in six locations across Australia:
- Sunshine and Cooloola Coasts (the original sites)
- Kimberley Region
- Pilbara Region
- Northern Tasmania
- Southern Tasmania
United Synergies works with organisations in each of the above locations, who auspice the StandBy Service in their respective locations.
Tel: 1300 727 247
Head Office: Level 2/17 Southern Drive, Maroochydore QLD
StandBy is an Australian nation-wide umbrella body that maintains a 24/7 telephone support line as well as being able to provide face-to-face support for those who have been bereaved or impacted by suicide. Using a decentralised model, StandBy is able to link local services to those who require assistance. StandBy has close links with the National Indigenous Critical Response Service and Thirrili in the Northern Territory which are specific services for Aboriginal and Torres Strait Islander people. StandBy ensures that those who have been assisted continue to have follow-up contacts up to two years after the initial contact.
StandBy provides a full library of support resources. Resources are available for children under 12 years and for teenagers as well as a full range of information sheets for adults in the English language. Some resources are also available in nine international languages and two in local languages for Aboriginal people in South Australia.
StandBy also delivers the YouMe~WhichWay Program (YM~WW). YM~WW was developed in 2012 as a cultural awareness training program addressing the impacts of grief, suicide, suicide attempts and self-harm on Indigenous people and communities. YM~WW aims to increase understanding about suicide and self-harm, the trauma and grief associated with suicide that was experienced by Aboriginal and Torres Strait Islander Indigenous and to increase the knowledge and skills to enable the development of appropriate approaches to trauma and self-care within an Indigenous community setting. YM~WW was named among 18 other ‘promising programs’ in the ATSISEP report ‘Solutions that work’ June, 2016.1
The original YM~WW program was developed by an Indigenous consultant employed by the National StandBy Response Services (StandBy) and piloted in five Indigenous communities across Queensland and Tasmania. In 2016, the Hunter Institute of Mental Health was in partnership with StandBy to undertake the renewal of the YM~WW Program which involved:
- Undertaking a literature scan on best practice, effective and appropriate approaches to suicide, suicide prevention and bereavement in Indigenous communities
- the establishment of a small short term YM~WW Advisory Committee, consisting of Indigenous representatives, community members and Indigenous Health professionals to provide cultural advice and contribute to the program content, delivery and evaluation, and
- reviewing, updating and renewing the YM~WW Program.2
StandBy supports all Australians bereaved and/or impacted by suicide through its own capacity and through other organisations. This includes schools, workplaces and first responders. These services are provided free of charge at a time and place that suits the individual or group. StandBy also delivers training to those service providers involved with the aftereffects of suicide and suicide bereavement.
- delivers direct support to people bereaved and/or impacted by suicide and training for emergency and community responders
- conducts workshops to provide communities with the capacity to plan, lead and sustain strategies to promote community awareness around suicide and implement community suicide prevention plans
- provides or identifies appropriate materials and resources to meet local needs of Indigenous peoples in diverse community settings
- establishes links with local gatekeepers and ‘natural helpers’ monitoring communities with high levels of suicide and self-harm to facilitate a planned response
- assists communities to plan and implement a comprehensive response to suicide and self-harm including both short-term and long-term early intervention and prevention activities, and
- ensures the local mental health services and community organisations are able to provide appropriate postvention responses to support individuals and families affected by suicide.
The StandBy program has demonstrated3 that there is a positive outcome in the first 12 months for those who have been affected through suicide. The program is cost-efficient and those using the services are less likely to have suicidal ideation and less likely to suicide.4
Around two in five people accessing StandBy received a combination of support, almost one third received telephone support with the remaining third using outreach support or referral only. Ninety percent of those using the program indicated that they felt that the program should be used by those who have recently been bereaved through suicide.3
In 2018, YM~WW received funding from Country SA PHN to deliver workshops in five SA communities. United Synergies utilised their partner organisation, Centacare, to deliver the workshops and in 2020 it is funded by the Central Queensland, Wide Bay, Sunshine Coast PHN (CQWBSC PHN) to deliver four ‘train-the-trainer’ workshops in Gympie and Maryborough.
The 2020-2021 Federal Budget has allocated $10 million over two years from June 2021 to June 2022 for an initial expansion and continuation of existing StandBy sites of the StandBy Support After Suicide Service as a main-stream service.5 This will include Thirrili in the Northern Territory and the Kimberly Postvention Service in in Western Australia in collaboration with Thrrili, the Kimberly Aboriginal Medical Service and Anglicare. Furthermore, the founder of YM~WW, Travis Shorley, a Barbarrum man from west of the Wild River, Atherton Tablelands is a team member with Standby.
An evaluation3 was carried out of the StandBy program during 2018 using data from seven sites at the three and twelve-month follow-up contact and a control group of volunteers who had not used StandBy services.
The evaluators noted that within the Aboriginal and Torres Strait Islander community in the Kimberley region of Western Australia, a more culturally safe approach to collecting data was required and that it had not been sufficiently resolved during the period of the study. It is important to note that the StandBy services are delivered through the culturally safe Kimberley Postvention Service which includes the National Indigenous Critical Response Service (Thirrili) and the Kimberley Aboriginal Medical Service.
Within the mainstream population, who had used the StandBy services and received follow-up calls were significantly less likely to:
- experience thoughts of suicidal ideation
- not have social support in dealing with their reactions to grief
- not experience loneliness
- suffer adversely from poor mental health, and
- lose social connections.
The recommendations from the evaluation suggest that:
- social support and feelings of connectedness should be improved
- client surveys need to be culturally appropriate and include qualitative methods, and
- continued follow-up using a survey instrument after the 12 month period
The StandBy program provides demonstrated, evidence-based data of the cost effectiveness and efficacy of the program for mainstream participants. StandBy uses a network of service providers and may provide for the sharing of ideas and knowledge across the country. For example, Thirili and the Kimberly Aboriginal Medical Service as well as Aboriginal and Torres Strait Islander staff in remote areas.
- Dudgeon, P., Milroy, J., Calma, T., Luxford, Y., Ring, I., Walker, R., Cox, A., Georgatos, G., & Holland, C. (2016). Solutions That Work: What the Evidence and Our People Tell Us. Aboriginal and Torres Strait Islander Suicide Prevention Evaluation Project Report. Perth, WA: University of Western Australia.
- Personal communication. Karen Phillips. 11 March 2020.
- Gehrmann, M., Dixon, S., Visser, V., & Griffin, M. (2018). StandBy National Client Outcomes Project – Final Report, The Science of Knowing, Buddina, QLD, Australia.
- Comans, T., Visser, V., & Scuffham, P. (2014). Cost effectiveness of a community-based crisis intervention program for people bereaved by suicide. Crisis, 34, 390-397.
- Suicide prevention and mental health package signals once in a generation reforms. A joint release with Ms Christine Morgan, National Suicide Prevention Adviser, about $64 million for suicide prevention and mental health initiatives. The Hon Greg Hunt MP. 30 January 2020.
Suicide Story is a three-and-a-half-day suicide prevention program created for use in Aboriginal and Torres Strait Islander (hereon Aboriginal) communities by Aboriginal people who live and work in remote communities. The workshop is structured around nine topics which are covered in an accompanying DVD and target community-based helpers.
Contact: Mental Health Association of Australia
Phone: 08 8950 4600/Email: email@example.com
Suicide Story was developed by the Mental Health Association of Central Australia (MHACA) in partnership with a Suicide Story Aboriginal Advisory Group. The latter consisted of Aboriginal people from remote communities in the central Northern Territory (NT) who ensured the cultural appropriateness of the program. Under the Suicide Story umbrella, workshops are delivered by trained local Aboriginal facilitators. A local and culturally specific approach is used to guide participants through the process of understanding suicide and reducing the associated stigma so that they can effectively identify and respond to the signs of an impending suicide attempt in a family member or friend. This approach respects the unique needs and issues within each community.
Suicide Story was launched in March 2010 and funded by the NT Department of Health and Families and the NT Primary Health Networks to support healthcare workers and Aboriginal people living in remote communities. Suicide Story is a prevention-oriented program and responds to requests from communities using a capacity building approach. Suicide Story was adapted from the MHACA, Life Promotion Program (LPP) which delivered ‘gatekeeper training’ to healthcare workers and Aboriginal people who might encounter people at high risk of suicide. A two-day Applied Suicide Intervention Skills Training (ASIST) workshop was used in the NT in 2001 and was consistently in demand among those working in the community healthcare sector in Alice Springs. However, it was found that this model did not address some of the core issues central to the needs of Aboriginal people, especially those living in remote regions and town camps. Through extensive consultations with Aboriginal people and discussions with related service providers, the LPP team began to further develop this resource and the style of training to tailor to the needs of Aboriginal people. Suicide Story was created.
Utilising a community development and action research approach, Suicide Story is a community suicide awareness and prevention training program which is developed, led and delivered by and for central Australian Aboriginal people. Over the years, the content and delivery of the program have been reworked and adjusted through a continuous cycle of participatory action research and quality improvement processes according to extensive feedback from facilitators and participants. A Suicide Story Aboriginal Advisory Group has been maintained to ensure ongoing cultural safety and the integrity of storytelling throughout the Program. This has optimised its effectiveness and ability to be applied in multiple communities and to multiple language groups. A key message to participants is that there are no right or wrong answers.
The program incorporates a DVD composed of short films that feature the voices of Aboriginal people, combined with animation, artwork, music, pictures and posters to generate scenarios, conversations and discussions. The DVD focuses on nine topics relevant to suicide, and accompanies nine modules that are completed over the three-and-a-half-day program to address the following questions:
- Should we talk about suicide?
- Why is suicide a problem in Aboriginal communities and how big is the problem?
- What leads people to think about suicide?
- How do I recognize a person at high risk of suicide?
- What can families and community members do to help protect their community from suicide?
- What gets in the way of helping?
- What are good ways to support people at high risk of suicide?
- How might people heal after the death of a loved one by suicide?
- How can we keep the helper safe?
Core elements of the program are:
Listening … sharing … learning
By listening, sharing and learning from the stories of Aboriginal people, a relevant contextual picture of suicide is developed. Suicide Story contains meaningful training material that is respectful of the people, culture, language and context of people’s lives in Central Australia including Alice Springs, Santa Teresa, Yuendumu, Tennant Creek and Gove Peninsula. It includes drawings, animation and film that have been added to enhance this unique, culturally developed training resource.
In 2006, women from the remote community of Santa Teresa painted two banners for World Suicide Prevention Day which portrayed a local understanding of some of the causes of suicidal behaviour and some of the ways to care for people who display suicidal behaviour. This artwork and the associated story remind participants that Suicide Story is about ‘raw and real’ experiences. It is based on the premise that the best way of reducing the rates and pain of suicide for Aboriginal people is to guide them to understand their own experience and to bring to them new learnings in the best possible way.
A culturally sensitive approach
Suicide Story provides a culturally sensitive approach to understanding the issues surrounding suicide. It recognises the importance of learning through sharing stories and sharing knowledge through recognisable symbols, images and language in Aboriginal communities. The program uses a collaborative approach that allows community members to work with service providers in a culturally safe space.
The program’s mission is to target suicide by empowering local facilitators. This can be achieved by increasing the skills, knowledge and confidence of participants to work with at-risk people. In turn, local facilitators can work to improve the health and wellbeing of Aboriginal people in remote communities of Central Australia and restore their hope for the future.
The objectives of Suicide Story are to:
- Deliver Suicide Story only within communities where Elders have formally requested the program and then, only if the community is considered ready for change
- Deliver suicide prevention workshops in remote regions of the NT free of charge and to interstate workshops for a service fee
- Accommodate varying levels of English literacy and different ways of learning among program participants
- Empower adults in remote Aboriginal communities with the tools to identify the warning signs of suicide
- Increase participant awareness of the problem of grief and trauma in their communities and to understand how this has been impacted by historical and social factors
- Debunk the myth (especially among some Elders and smaller communities) that suicide threats, especially by young people, are ‘just kids mucking up’
- Refer members of the community who seek extra and/or ongoing resources to the relevant provider(s)
- Overcome the lack of understanding of some communities about the pain some people experience, especially in the smaller communities and homelands where fewer people have experienced suicide first-hand
- Identify and support networks of appropriate people within traditional communities who would like to undergo training and work in their own regions/communities
- Work with the community to identify the issues, the requirements and how this can be achieved within the context of service providers and existing programs
- Encourage service providers to attend workshops to increase their capacity to identify the warning signs of suicide
- Explore impulsive suicide, suicide as a threat, along with blame and payback in Aboriginal people within a cultural and local context
- Explore the history of social injustice and legislated change and the consequent losses which pertain to current suicide issues in Aboriginal communities
- Examine issues around traditional language and skin groups and whether transgressing traditional systems exacerbates suicide rates and impacts the availability of resources for the transgressors.
The DVD helps participants to realise that there are many Aboriginal people who are willing to ‘talk up strong on suicide’ because of family members lost to suicide. From March 2017 to June 2018, Suicide Story delivered workshops to 141 participants. Each year, six workshops are delivered in the NT: two in the Top End and four for Central and Barkly regions. On average, around 20 people attend each workshop.
Suicide Story has been evaluated in 20121, 20142 and 20193. The program received recognition in 2017 by Lifeline with the LiFE Award for Excellence in Suicide Prevention in the Aboriginal and Torres Strait Islander category4. The program was recognised for the strong collaboration of developers with the Suicide Story Aboriginal Advisory Group to develop a curriculum. In the LiFE award evaluation, it was stated that 97% of participants gained skills to identify the warning signs of suicide and 98% stated that the workshop ‘strengthened their fire’ to support suicide prevention in their community4.
In a review of mental health and suicide prevention services, the Northern Territory Mental Health Coalition described Suicide Story as an example of an invaluable prevention resource which required long-term and secure funding5. Reviewers expanded with an explanation of how Suicide Story aimed to reduce the need to remove people at risk of suicide from their community by providing local people with the skills, confidence and ability to deal with attempted suicides or suicide ideation5.
The most recent evaluation3 sought to answer three questions which related to 1) assessing the impact at the individual and community level, 2) how this impact can be strengthened, and 3) the continued benefits after the delivery of the workshop. The findings are that the program is having a positive impact on the resilience of individuals and the community through increased awareness of grief, trauma and suicidal ideation; normalisation of discussions around suicide; and, increased confidence of individuals to proactively intervene. The factors that moderate these actions are (amongst other aspects) local governance, local language, local facilitators and being culturally appropriate to those involved.
In that evaluation3, it is recommended that the program proceed without fundamental changes except for the review and up-dating of the general materials and resources and the development of a youth-focused program with corresponding learning materials. The 2019 evaluation recommends a greater governance role for the program’s advisory group and increased governance by local Aboriginal community-led organisations with a reduced role of the Mental Health Association of Central Australia in the management of the program.
The 2019 evaluation3 does recommend that greater attention be paid to the preliminary groundwork prior to the program and an increased number of follow-up visits post-program. Considering the proven effectiveness of the program, the current evaluation3 recommends that Suicide Story be run more frequently and expanded through increased training and development of local facilitators and support staff. This last recommendation would require increased liaison and awareness-building in the minds of those in the funding and government bodies as to the value and effectiveness of the program which would lead to increased resourcing.
Suicide Story builds strength and capacity in Aboriginal communities and resilience in individuals and families. Specifically, it promotes participant capacity to initiate, plan, lead and sustain strategies to promote the awareness of suicide risk and subsequent prevention plans within a community.
Suicide Story also provides materials and resources which address the needs of Aboriginal peoples in diverse community settings. This program also provides culturally appropriate community activities that engage youth, build cultural strengths, leadership, life skills and social competencies, resulting in life promotion and resilience-building. Suicide Story also builds long-term, sustainable prevention strategies that build resilience and promote social and emotional wellbeing. It is specifically adapted from programs for the general public and made appropriate for Aboriginal families and children. Suicide Story also offers a coordinated approach through multi-sectoral co-ordination across levels and sectors of government and supports regional and local co-ordination of suicide prevention. There are agreements to support collaborative approaches to joint case management to ensure continuity of services and support for higher risk clients. There are also strong partnerships between services, agencies and communities.
Suicide Story demonstrates high standards in suicide prevention. There is a comprehensive plan to develop and support the participation of Aboriginal people in the suicide prevention and wellbeing workforce with a focus on community engagement, cultural awareness in wellbeing services, early intervention and a focus on quality improvement for social and emotional wellbeing and mental health care.
Suicide Story was rated very highly as strong evidence of effectiveness and best practice. Drawing on a strong theory base of what works in suicide prevention training, the program has been adapted to be culturally responsive. This is a very organised, well-structured and well-designed program with a clear set of deliverables and reflective practices. The program is able to be flexible, dynamic and accommodates different learning styles, languages, traditions, issues and levels of readiness. It is designed using logic and an approach that adheres to culture, a local approach by local people, and a respect for Elders and Aboriginal spiritual and cultural values.
Finally, the program strongly aligns with the guiding principles of the CBPATSISP Evaluation Framework. It emphasises the need to ensure the representation of local communities. The program examines the needs of each community and responds accordingly with an underlying emphasis on the significance of culture, history, and human rights. The program also incorporates an individualised plan for participants to identify the services and stakeholders and the ways in which the Suicide Story team can co-ordinate their work with the existing infrastructure within their community. This allows the program to address more pressing concerns that are specific to a community and advocate for any identified gaps in service.
- Lopes J, Lindeman M, Taylor K, et al. Cross cultural education in suicide prevention: Development of a training resource for use in Central Australian Indigenous communities. Advances in Mental Health 2012;10(3):224-34. doi: 10.5172/jamh.2012.10.3.224
- Evaluation of suicide prevention activities: Suicide Story Train the Trainer 2014
- Guenther, J., & Mack, S. (2019). Evaluation of Suicide Story, Final Report. Batchelor: Batchelor Institute of Indigenous Tertiary Education
- Suicide Prevention Australia. 2017 LiFE Award Winners for Excellence in Suicide Prevention Brisbane, Australia 2017
- Northern Territory Mental Health Coalition. Mental Health & Suicide Prevention Service Review, 2017.
Healthcare Management Advisors. Suicide Prevention in Aboriginal and Torres Strait Islander Communities: Learnings from a meta-evaluation of community-led Aboriginal and Torres Strait Islander suicide prevention programs. 2016.
The Way Back Support Service
The Way Back Support Service (Woden, ACT) is available to support people in the first few months following a suicide attempt.
According to your needs, The Way Back Support Service can assist by:
- providing encouragement and support in the first few months following your attendance at hospital
- helping you follow your hospital discharge and safety plan
- supporting you to connect with your GP and other services that may help you in your journey to recovery.
Phone 1800 929 222 (Mon-Fri 9.00am – 5.00pm)
Thirrili National Indigenous Critical Response Service
Thirrili Ltd is a not for profit organisation which aims to contribute to the broader social wellbeing of Aboriginal and Torres Strait Islander people. Thirrili offers a range of programs which are designed to address fully the systemic and long standing causal issues for which solutions have eluded us for too long. We stand ready to partner with governments, academia and the broader service system to tackle these issues.
Contact: Jacqueline McGowan-Jones Chief Executive Officer
Executive Manager, Corporate Services: Catherine Elvins
Phone: (03) 8578 1410
Thirrili was established in 2017 and is a Bunuba word meaning power and strength. It provides postvention assistance and support after suicide for Aboriginal and Torres Strait Islander people. Using a strength-based approach, Thirrili provides telephone and face-to-face assistance. The organisation uses a decentralised staffing model as well as using other postvention support networks to provide support in all Australian states and territories.
Thirrili works with communities that have experienced suicide or are currently experiencing trauma as well as communities who have recognised that increased governance and community capacity building are important to strengthen postvention.
Using a four-step Response Assessment Process2, Thirrili ensures that it uses local resources where appropriate. The four steps are:
- Receipt of a notification of an incident
- Verification of the person who has died or has been injured
- Seeking client or family consent to obtain personal details and a description of the incident and to assess the most appropriate response, and
- To work with local service providers and explore their ability to respond to family members and help structure a response.
Critical Response Support Advocates consider the throughcare plan and how this plan will assist the individuals’ physical and mental health, social and emotional wellbeing and the benefits to cultural, spiritual and community health. A key part of the plan is to help develop capacity and governance within the community. Follow-up contacts are made to ensure that the community and families are building resilience and are continuing to heal.
This may involve an advocate attending the location (or using a local service provider) to assist with the grieving process, liaising with the family to arrange a funeral or other culturally-appropriate interactions. The advocate would also assist the family in dealing with perhaps physically-distant government agencies or financial institutions that are involved after a suicide.
Using an evidenced-based model, Thirrili recognises that Aboriginal and Torres Strait Islander people grieve differently to non-Indigenous people in a number of significant ways (that is, sometimes greater time is required for recovery and the need to observe cultural obligations) as a result of strong, closely-linked family circles and community bonds. Additionally, Aboriginal and Torres Strait Islander people have experienced trauma from historical cultural dislocation, family separation and disruption to community values.1
Thirrili aims to assist communities across Australia to:
- build local community capacity and resilience through active involvement during the period immediately after an event
- coordinating and responding to the needs of communities, families and individuals, after a suicide or other traumatic incident(s)
- providing through-care bereavement support to individuals and families and strengthening their access to coordinated care, and
- identification and implementation of local suicide prevention and postvention activities in order to prevent and better respond to traumatic incidents.
Thirrili seeks to:
- assist communities to be able to develop greater capacity
- to be able to attend to the family and community’s needs with greater sense of support, and
- to be able to commence their healing process.
Thirrili is also involved in systems change at all levels from a national perspective to regional and remote areas. This is accomplished by:
- sharing knowledge of good practices
- participating with similar organisations and other networks involved supporting postvention responses
- providing training and links to training providers to deliver postvention support
- influencing service system development through networking and partnerships
- maintaining currency with policy development with government and awareness of political developments affecting program implementation
- providing advice to opinion leaders and policy makers, and
- advocating changes to better address emerging issues.
The NICRS programs are currently being evaluated.
Thirrili demonstrates best practice in providing services to the Aboriginal and Torres Strait Islander community. The Model of Care ensures that the community and the family are cared for after a suicide in a way that is culturally safe and respectful. This Model of Care allows for the community and the family to determine who delivers the care and the time of the care which includes advocates who are often familiar with the community. The program allows for the development of capacity of the community in dealing with the trauma associated with the recent loss as well as to begin to address the wider grief and loss and transgenerational trauma that is experienced. The Thirrili program includes follow-up on a three-monthly basis.
- Defining and addressing Aboriginal and Torres Strait Islander trauma, grief and postvention. A Literature Review 2018. Thirrili. Richmond Victoria.
- National Indigenous Critical Response Service Model of Care. Thirrili. Richmond Victoria.
United Health Education and Learning Program – UHELP (Inala, QLD)
The United Health Education and Learning Program aims to actively engage Aboriginal and Torres Strait Islander young people in physical, social and emotional wellbeing activities through a three tiered holistic group program, through using a culturally valid and appropriate system of care. It is delivered by headspace Inala centre in Queensland.
Phone (07) 3727 5000/Email: firstname.lastname@example.org
headspace Inala (QLD) partnered with the Suicide Prevention and Mental Health Program, Queensland Health and other local community organisations to design and develop a program that tapped into cultural learning styles and strengths. The headspace Inala Service Innovation Project was designed to actively engage Aboriginal and Torres Strait Islander young people in need of mental health intervention into a health care service using established relationships and a culturally safe and appropriate system of care. It sought to engage them into a set of physical, social and emotional wellbeing promotion activities. These aims were actioned through the delivery of an innovative group program that was designed to improve the mental health literacy of the general Aboriginal and Torres Strait Islander youth community, and identify and refer the young people most in need of support. The United Health Education and Learning Program (UHELP) model was developed, named by community and founded on four key components: 1) Awareness; 2) Engagement; 3) Learning/Modelling and 4) Ongoing Support.
headspace Inala is located in a region with a significantly large and culturally strong Aboriginal and Torres Strait Islander community. There is strong local leadership within the community from the Inala Elders Aboriginal and Torres Strait Islander Corporation (“Inala Elders”). Historically, there has been a proportionally high rate of youth suicide among the Aboriginal and Torres Strait Islander people in the region. Aboriginal and Torres Strait Islander young People have struggled to have their mental health needs appropriately managed by mainstream mental health services, and are under-represented in primary mental health care systems. It is significant that almost 70% of UHELP participants reported knowing someone that had died by suicide – a known risk factor for suicidality.
The key objectives of the UHELP program are to:
• Improve the social and emotional wellbeing (SEWB) of Aboriginal and Torres Strait Islander young people in the Inala area and surrounding suburbs.
• Develop and refine a new and innovative intervention model that specifically addresses the social and cultural realities of young Aboriginal and Torres Strait Islander people. This includes incorporating cultural governance safeguards.
• Capitalise on the progress made by the Suicide Prevention and Mental Health Program, a community-owned program run by the Inala Aboriginal and Torres Strait Islander Elders.
• Validate the use of Aboriginal and Torres Strait Islander-specific mental health outcome measures within a headspace context.
• Increase the capacity of the Aboriginal and Torres Strait Islander community’s young people to identify and appropriately respond to suicidal behaviour.
• Increase the accessibility and acceptability of individual, culturally appropriate counselling (hereafter referred to as ‘yarning’) for young Aboriginal and Torres Strait Islander people.
• Foster collaboration between headspace Inala, the local community and relevant organisations to improve the health and wellbeing of the community.
The aim of key component 1 (Awareness) was to improve the health literacy and knowledge of young Indigenous people about social and emotional well-being indicators, strategies and protective mechanisms. The program aspired to deliver positive messages and provide early intervention strategies in relation to mental health and wellbeing.
The aim of key component 2 (Engagement) was to create culturally safe spaces and learning environments and to further develop relationships built on trust and mutual respect. The aim of this component was also to develop strong partnerships and linkages with community and government service providers to strengthen community capacity to improve health and wellbeing of the community.
The aim of key component 3 (Learning/modelling) was to deliver and consistently reinforce messages through diverse mediums and to strengthen the retention and application of learning by participants outside of the group.
The aim of key component 4 (Ongoing Support) was to identify and refer the young people most in need of support and to ensure that services were culturally appropriate to meet those needs.
The program integrated a suite of learning, personal development, team building and mentoring strategies to enhance the social and emotional well-being of participants. The model was founded on the belief that learning is most likely to occur in an environment where there is engagement between knowledgeable, respectful and respected educators and students in a safe, responsive, culturally appropriate and welcoming space. The recruitment of highly skilled and experienced project staff who were able to quickly develop relationships built on mutual respect was critical to the overall success of the project. All project staff identified as Aboriginal, Torres Strait Islander People or both and were well connected, well respected and well established within the region.
The program was designed for delivery over a six week period, with each weekly program running for two to three hours. By the end of the group program, participants would have had between 12 and 18 contact hours over the six week period. The first week focused on orientation: getting to know you and completing assessment measures, and the final week involved completing assessment measures, review, and a celebration of finishing the program.
As is culturally appropriate, male and female participants participated in the program separately. The groups were jointly facilitated by a male and a female project officer, with culturally sensitive material delivered by a same-sex facilitator.
Group topic areas included the following key features:
• Designed as a 30-minute block, with two sessions of content delivered each week over a four week period. Topic areas presented during the same week had thematic ties.
• Incorporated a number of interactive activities to assist participant engagement and retention of information.
• Interactive activities were crafted to tap into cultural learning styles and strengths.
• All activities involved a mixture of yarning, cultural DVD’s, individual and group activities.
• Group processes were designed to be flexible enough that sessions could be delivered in 30 minute blocks (one session per group) or 60 minute blocks (2 sessions per group). This would allow different delivery strategies for different attention spans.
• Activities developed for the groups were interchangeable.
• Each activity the group was engaged in was determined by the lead facilitator, based on participant commitment and interest levels. Where there was high participant enthusiasm, group SEWB content could go for longer than 60 minutes, and additional activities could be introduced.
• Transport was provided to participants to increase accessibility and safety, given the combined factors of afterhours programming, the geographic spread of residency, and independent access regardless of what other family members had planned.
• A multi layered, reward system for participation and achieving milestones. Participants were provided with a $150 reward for successfully completing the program. This included, for example, gym membership, netball/football fees, sports uniforms/equipment; movie tickets, and pamper packs that promoted self-care.
High quality cultural governance ensured that the approach the project team took was consistent with Indigenous understanding of social and emotional wellbeing, help seeking, education and appropriate offers of support. Taking a cultural governance approach increased the commitment from the community for the project, and demonstrated the value that headspace Inala placed on the partnership, knowledge and wisdom of the Community, particularly of the Elders.
A Youth Advisory Group (YAG) was established that consisted of local Indigenous young people who were already associated with either headspace Inala, or were Future Leaders with the Inala Elders Suicide Prevention and Mental Health Program. This group participated in and provided feedback into the SEWB group program content, processes and approach to engaging with and supporting project participants.
Clinical governance of the project was provided by the headspace Inala Clinical Governance Advisory Group. Membership of this group includes team leaders from local tertiary mental health and alcohol and other drug services, clinical liaison officers and a local General Practitioner. This group oversaw the development of safeguards for participants, including risk assessment strategies and follow-up mechanisms for group participants identified as requiring extra support.
Service delivery model was based on a partnership approach.
The culture of the UHELP Program is respectful, non-judgemental and supportive. The mutually respectful relationship and positive regard reported between participants and facilitators was identified by both internal and external stakeholders as a critical success factor.
Facilitators demonstrate a special skill set which combines respectful management of the participants and the ability to develop relationships with them, many of whom had traditionally had experienced great difficulties engaging with authority and trusting outsiders.
Use of appropriate and effective instruments and tools.
The use of the Westerman Aboriginal Symptom Checklist (WASC) as a psycho-social tool of engagement is regarded by project facilitators as an effective instrument for engaging with Indigenous Youth and for developing relationships between participants and facilitators. Participants also appreciated having this questionnaire (particularly because of its face validity) and headspace staff reported that high subscale scores were meaningful indicators of participants in need of followup assistance.
Provision of culturally appropriate counselling and culturally safe places.
The program provides and promotes the accessibility and acceptability of individual, culturally appropriate counselling for Aboriginal and Torres Strait Islander people at headspace Inala that is considered a culturally safe, appropriate, informed service. The significant increase in referral rates to headspace Inala since the UHELP commenced suggests the program has helped to generate the recognition that yarning at headspace Inala is a safe and culturally appropriate service, particularly as these increases have occurred in the context of client numbers at headspace Inala increasing overall.
Clinical and Cultural Governance.
Taking a Cultural governance approach increased the commitment from the community for the project, and demonstrated the value that headspace Inala placed on the knowledge and wisdom of the Community and in particular the Elders. It also demonstrated headspace Inala recognises that solutions to the challenges in headspace engaging with Aboriginal and Torres Strait Islander young people are best solved in partnership with the Aboriginal and Torres Strait Islander Community. Governance processes were designed to fit with existing community oversight structures, specifically, the Suicide Prevention and Mental Health Program (SPAMHP) community meetings and Inala Elders’ Steering Committee meetings, as well as involvement of appropriate partners such as the Inala Clinical Governance Advisory Group.
Involvement of multiple stakeholders.
UHELP project stakeholders had a shared vision and a similar mandate and worked together to the mutual benefit of Indigenous young people and the community. By sharing knowledge, resources and expertise, the capacity of all partners was strengthened and a new soft entry experience was established for vulnerable young people in the Inala region.
The SPAMHP and Youth Advisory Group informed, guided and provided feedback on all aspects of the program in the establishment, implementation and evaluation phases. These partnerships were built on a two-way flow of information and reported back and enabled UHELP to be quickly established as a credible, culturally effective program for young Aboriginal and Torres Strait Islander people in the Inala region.
An independent internal evaluation identified that the UHELP program successfully improved the knowledge and understanding of SEWB and help-seeking in youth in the community, increased the capacity of youth to respond appropriately to suicidal behaviours, increased the acceptability and accessibility of culturally appropriate counselling (yarning) throughout the community, and fostered fruitful collaboration between headspace Inala, the local community, and other related organisations.
The UHELP program invested in creating a culturally safe and appropriate learning space and offered an intensive six week integrated program of physical, social and emotional wellbeing activities and support to participants. Independent analysis confirmed that the project goals were achieved and participants and other stakeholders provided anecdotal evidence of significant improvements in wellbeing, attitudes, behaviours and personal resilience.
The evaluation found that the UHELP program:
• Statistically significant decrease in self-reported suicidal thinking among participants immediately following the group program (as measured by the GHQ-suicide).
• Improved the social and emotional wellbeing of program participants.
• Enhanced participants understanding of physical, psychological, emotional, preventative and social health.
• Improved self-confidence, self-management, self-awareness, sense of belonging and a sense of empowerment.
• Supported a marked increase in the number and effectiveness of coping strategies.
• Reduced levels of anxiety, psychological distress, depression and impulsivity and improved levels of self-confidence and self-esteem (confirmed through psychometric testing).
• Participants demonstrated skills to manage stress, to take responsibility for their attitudes and behaviours and to respond more constructively to life’s challenge.
• Significant reduction in stigma associated with acknowledging self-harm behaviours and seeking help.
• Improved citizenship and engagement of participants in community life, increased social engagement, civic responsibility and reciprocity and supported the emergence of leader skills. Graduates of the Program emerged as new leaders in the community, both in their participation in a Youth Advisory Group (YAG), becoming Suicide Prevention and Mental Health Program (SPAMHP) future leaders, and through the modelling of socially responsible behaviours.
The UHELP project met its key aims including actively engaging Aboriginal and Torres Strait Islander young People in physical, social and emotional wellbeing activities through a three tiered holistic group program. It also aimed to engage young Aboriginal and Torres Strait Islander People in need of mental health intervention into a health care service using established relationships and a culturally valid and appropriate system of care. In total, seventy five young people aged between 12 and 25 years participated in nine programs which were delivered over a 12 month period from October 2013 to September 2014. Eighty one percent (81%) of participants completed the full six week program.
The UHELP program rated very highly as strong evidence of effectiveness and practice. It is an important example of a culturally based approach within a mainstream mental health service setting that was able to link vulnerable Aboriginal and Torres Strait Islander young people with each other, with support services and with their communities. By delivering a range of activities and investing in the development of relationships the program addressed cycles of isolation, juvenile offending and dysfunction, and enhanced the social and emotional wellbeing of participants.
UHELP is an example of ways to support more resilient and engaged young people. One of the critical elements of the program is getting young people to be proud of their Aboriginal identity and identifying how they belong to their community. By investing in the development of personal relationships and strengthening connections between young people, their families and their communities, UHELP enhanced the development of feelings of trust, safety, belonging and the sense of connection to community for participants and the Elders involved with the program.
To be updated in 2021